This FAQ is a work in progress... If you have any questions not answered here please email firstname.lastname@example.org, or DM me on Instagram @wordofmouseco 🙂
Which countries do you ship to?
I currently ship to Canada USA, UK, Germany, France, Japan, Italy, Spain, Australia, South Korea and Hong Kong. You can find shipping rates here. If you'd like to ship to a country not listed here please contact me. I am happy to do this, but I will need to investigate pricing and add shipping options to the website for you.
Where are you located?
I'm located in Canada. However, I use a third-party to ship parcels via the US. Even with the additional third-party fee this lowers both the shipping cost and the shipping time for international parcels hugely. Badges purchased on their own are shipped from Canada.
What is the deal with currency?
My store still takes payment in GBP, as I set it up when I lived in the UK. Eventually it will change to CAD.
You can change the display currency by clicking the bar at the top of the page where it says 'GBP'. This will give you a rough idea of how much things cost in your own currency, but billing at checkout is still in GBP.
When will my order be dispatched?
Unless otherwise stated, everything is ready-to-ship. I usually ship ears the Tuesday or Wednesday following a restock. Badges purchased on their own are generally shipped within 2 days. The next posting date is always noted here.
But I need it for a certain date...
With the majority of items this is down to the shipping time so there is very little that I can do. Check out the shipping estimates here and please feel free to message me and I can get a quote for faster options for you. 1-2 day express shipping to the US is often possible for around $20 (USD), however international post is VERY expensive, and you might want to consider having your order delivered to your Disney hotel instead. When I run promotions featuring made-to-order items I will do my best to work to your trip date, but especially for orders from outside North America, shipping times will be the main thing to consider.
I wanted XXX but it sold out so quickly!
I'm sorry 🙁 I can only make 2 pairs of ears in an entire working day, so the numbers of these are pretty limited and often sell out within minutes of the release. You can find details of the next restock on Instagram.
When will XXX be back in stock?
Anything that is showing as 'sold out' will eventually be restocked. Generally I add a few of each ear design a couple of times a month. Bags are currently on hold indefinitely while I work out a way to make them financially viable, as they take a very long time to make.
Visit the restock page for the latest details, I update that whenever I can. I also announce restock details ahead of time on Instagram.
Please sign up for restock notifications of items you're interested in. It helps me to know which items are most in demand!
How can I best snag XXX next time?
I would not recommend relying wholly on restock notification emails as some items sell out within one minute, and by the time you get the email and get to the website they are likely already gone.
I announce restock details ahead of time on Instagram and on the 'releases and restock' page on this website, so check there or turn on Instagram post notifications. On release day, I'd advise being on the product page a few minutes early and just keep refreshing.
You can speed things up even further if you have your phone/computer set to pre-populate your card details, or log into your Paypal ahead of time. If something is in your cart it doesn't reserve it. Until you pay, someone else can still purchase it. Unfortunately, I can't do anything about this.
Can I made a small change to an existing item in your store?
This isn't possible at the moment as I make nearly everything ahead of the sale. They're made in such a way that I can't easily take them apart to make changes. The only thing I can do is remove a bow. I can't add a different bow.
Do you do custom orders?
I'm not taking custom orders at the moment. Sorry. I will be bringing back the custom colour balloon ears promotion at some point this year though 💖
I'm buying an item as a gift...
Sending directly to another address? I don't include an invoice in the package, and everything is presented well for gifting. If you'd like to checkout under your own address and then message me to change the address or to add a gift message, please do so immediately after purchase, as I start boxing things up straight away.
Buying for someone in your household? If you want it to be a surprise please let me know so that I can send it in plain packaging!